Privacy Policy

1. Data Controller

2. General Information on Data Processing

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

3. Data Collection on This Website

Server Log Files

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: browser type and browser version, operating system used, referrer URL, hostname of the accessing computer, time of the server request, IP address.

This data is not merged with other data sources. The collection of this data is based on Art. 6 para. 1 lit. f GDPR (legitimate interest in data processing to ensure the smooth operation of our website).

Contact Form and Support Tickets

If you send us inquiries via the contact form or support ticket, your details from the respective form, including the contact data you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent. The processing of this data is based on Art. 6 para. 1 lit. b GDPR (fulfilment of a contract or pre-contractual measures) or Art. 6 para. 1 lit. f GDPR (legitimate interest in responding to your inquiry).

4. Cookies and LocalStorage

Our website uses technically necessary cookies and LocalStorage entries to ensure the functionality of the site (e.g. session management). In addition, cookies may be used for analysis or marketing purposes if you have consented to this. You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases.

5. Hosting and Backend

Our website is operated on a hosted platform. The server infrastructure and database are located within the European Union. The hosting provider processes data on our behalf (data processing in accordance with Art. 28 GDPR) and guarantees compliance with data protection regulations.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Inquiries submitted via the contact form or ticket system will be deleted after the matter is concluded, unless statutory retention obligations require otherwise.

7. Your Rights

You have the right at any time to obtain free information about your stored personal data, its origin and recipient and the purpose of data processing, as well as a right to rectification, erasure or restriction of processing. You also have the right to lodge a complaint with the competent supervisory authority.

If you have any questions about data protection, you can contact us at any time: info@nova-core.app